5 Critical Skills for Healthcare Administration

Whether it be a hospital, dental practice, pharmacy, nursing home, or elsewhere, every healthcare office needs administration services. Healthcare administration jobs positions can be as significant as a hospital CEO or as small as a medical office administrative assistant. Regardless of position, healthcare administration is accompanied by its own unique skillset and any smoothly running operation will have a solid administrative staff. Here are some of the most important hard and soft skills in healthcare administration:

1. Leadership

Leadership is an important skill to have in your toolkit in nearly every industry, and this rings true for healthcare administration professionals as well. Having strong leadership skills will greatly help you not only in day-to-day operations, but also to help you in the long term when advancing your career. Companies will be more likely to promote you if they feel you are a leader. In healthcare administration, you will likely have many staff members looking to you for: 

  • Schedules 
  • Policies Creation 
  • Crises management 
  • Vision to successfully move forward 
  • Building Procedures 
  • Budgets 
  • Hiring 
  • Human Resources 
  • Patient Experience Management 
  • Support Staff 
  • Oversee Regulations 

It’s important that you have solid Leadership skills in healthcare administration. This will help keep the staff happy and make your job role easier in the long run. No matter what environment you’re placed in, your leadership abilities could mean the difference between success and failure.

 

2. Problem Solving 

Problem-solving is another healthcare administration skill you’ll need in order to be successful. Especially in medical practices, you are going to have new issues arise all the time each and every day. It’s important to not only be able to resolve issues quickly but to prevent them from occurring in the future. The ability to develop strategies for these recurring issues will be crucial. An important aspect of your healthcare administration job role will be managing patient experiences. It may be common that you receive patient feedback that is negative. When that happens, you need good problem-solving skills to resolve any issues. You want to handle situations with ease. Get creative! You never know where you might find that key to success. Problem-solving is a great hard skill for healthcare administration. 

3. Business 

Unlike many other healthcare professionals, the administration staff needs business skills in addition to patient care skills. At the end of the day, healthcare is a business that you need to run. You have products, services, and financial goals. It will be your responsibility to handle the business aspect and thus a good idea to know the technical business side of things. Having business skills could include: 

  • Financial Knowledge 
  • Public Relations 
  • Liaise and Consult 
  • Ordering Products 
  • Understanding Regulatory impact 

4. Technology  

Another essential skill with healthcare administration is being technologically savvy. You likely will be required to use computer systems and programs that other industries don’t use. Make sure you have technical skills for healthcare administration. It is helpful to be adaptable to technology and have a good understanding of systems. You may have to learn new systems quickly so it’s helpful to have a baseline of knowledge. Your job role may depend on your technical skills for healthcare administration.  

5. Communication 

As a healthcare administrator, you will be working with nearly, if not all, departments within your business, so good communication skills are very important to have. You’ll need to master both verbal and written forms of communication skills in order to be successful. Some examples of important communication skills include: 

  • Listening 
  • Nonverbal 
  • Clarity and Concision 
  • Friendliness 
  • Confidence 
  • Empathy 
  • Open-Mindedness 
  • Respect 
  • Picking the Right Medium 

Effective communication skills in healthcare administration can be demonstrated in many ways and will get you a long way. For example, it may be helpful to keep a record of what is said in meetings to help prevent miscommunications, your team will thank you in the future. Additionally, you should have resources available with information regarding upcoming projects and changes. This will help the communication flow between you and the staff.  

 

Putting Your Skills to Work

Utilizing your skills in the workplace will give you a competitive lead amongst your peers. Working as a healthcare administrator is crucial to any medical healthcare facility. A great way to build the skills needed for healthcare administration is via education. Earning a master’s in healthcare administration will train to provide you with the skills needed for healthcare management needed to build a successful career. Students who take classes tailored for health service administration will be better equipped for a life in the industry. Going to school back to school to earn a master’s degree can help you to develop the necessary healthcare administration skills you’ll need to advance your career and improve your post-graduation opportunities. 

Management & Leadership Styles in Healthcare

Management & Leadership Styles in Healthcare

Healthcare leadership and management styles in organizations are of the utmost importance in strengthening the quality and integration of patient care, healthcare outcomes, patient and practitioner satisfaction, and continual business growth. There are countless assessments to determine individual styles of leadership, however, today we are going to focus on six leadership styles in healthcare that are prevalent and relatable to all healthcare fields. They include transformational, transactional, autocratic, laissez-faire, task-oriented, and relationship-oriented leadership.

What are leadership styles in healthcare? 

Leadership has been defined as the relationship between the individual/s who lead and those who make the choice to follow, while it refers to the behavior of directing and coordinating the activities of a team or group of people towards a common goal. Leadership styles in healthcare are those characteristics and methods that create and inspire effective innovation, work culture, learning from mistakes, thinking about the future, performance, and in turn, quality patient care. 

Healthcare leaders all over the globe are each required to be able to deliver safe, methodical, and expert level care to patients as one of the multiple functions that they perform each and every day. This includes, but is not limited to, being able to drive a team’s motivation, discipline, performance, high-quality patient care and experience, job satisfaction resulting in long term careers, specialized annual training, workplace culture, and pivoting to whatever is transpiring in the arena of public health. It is not an easy task, especially when every individual has a certain way of leading and being led. This is why it is imperative to learn what type of leadership style you or your manager has and how it relates to your position, as well as, the influence it has on effective patient care. The most common leadership styles that we have found are: transformational, transactional, autocratic, laissez-faire, task-oriented, and relationship-oriented leadership.

 

6 Types of Leadership Approaches in Healthcare

Transformational Leadership Approaches in Healthcare

Transformational Leadership is when a leader inspires positive change through inspirational methods. These types of leaders are generally very charismatic, enthusiastic, uplifting, communicate all necessary information, utilize mistakes as learning opportunities, and are passionate. They are often very hands-on with the goal that they are trying to accomplish and excellent about including everyone and making sure they succeed as well.

Transactional Leadership Approaches in Healthcare

In transactional leadership the leader acts as a manager of change, making exchanges with employees that lead to an improvement in production.

Autocratic Leadership Approaches in Healthcare

An autocratic leader is someone that is authoritarian. They are in charge of the decision-making, implement them, and do not necessarily elicit advice from their subordinates or peers. This is a great trait for those that are navigating an emergency situation.

Laissez-Faire Leadership Approaches in Healthcare

A laissez-faire leader is exactly that, a leader that is wholly hands-off of any decisions or implementation. 

Task-Oriented Leadership Approaches in Healthcare

Task-oriented leadership style involves a lot of organization and planning. They usually handle all directives of their subordinates, including the planning of work activities, clarification of individual tasks within the team, and making sure that all involved hit their targets.

Relationship-Oriented Leadership Approaches in Healthcare

Relationship-oriented leadership is very interpersonal with subordinates, peers, and business-to-business relationships. This style incorporates a lot of personal support, continuous professional and interpersonal development, and recognition.

What is the best management style in healthcare? 

The best management style in healthcare is a subjective conversation. There is no one-size-fits-all in every office, every field, every medical or emergency situation. This is why it is important to be a dynamic healthcare leader that can tailor your leadership styles depending on the situation at hand. Each individual that is led by a healthcare leader will require a different type of leadership approach when it comes to managing them and the tasks set before them. Understanding your environment and audience is a skill that most leaders have in healthcare. It is often found that the transformational or charismatic leader is most preferred in the healthcare industry. They can effect change while remaining enthusiastic in all situations. 

 

What is the role of leadership in healthcare? 

The Institute of Medicine IOM has described six characteristics of high-quality care that must be: 

 

  1. Safe
  2. Effective
  3. Reliable
  4. Patient-centered
  5. Efficient
  6. Equitable. 

 

Measuring health outcomes is a core component of assessing the quality of care. Quality measures are structure, process, outcome, and patient satisfaction. In order to be effective as a healthcare leader, they must maintain all six of those characteristics within their service or product. The leadership style of those at the helm is directly connected to the quality of healthcare that the patient receives and the employee is able to give.

In addition, a leader does not have to be the CEO or a high-ranking officer of a company. A leader can be anyone – they can lead a team to complete a project, provide motivation and communication for implementing new programs, or take the lead in establishing a new program. Leaders are at all levels in an organization be that a small group of 15 or a large multi-leveled organization with thousands of employees. 

 

How do I know my leadership style?

Self-awareness and understanding your leadership style is the best way to learn your strengths and weaknesses as a healthcare leader and create results for your team. In order to learn about yourself, there are countless (free) resources on the internet to determine your leadership style. We also go over this in-depth in our Health Institution Leadership track where students complete multiple assessments and begin to understand their strengths and opportunities in leadership roles. 

 

What is an important skill for a leader to have? 

One of the most important leadership skills to have is motivation. You have to be self-motivated to get up out of bed, create a vision for your team members, and conquer each day. You have to be motivated to make countless hard decisions, be goal-oriented and disciplined, enthusiastic about all tasks at hand, think about the future of the organization, and be motivated to create a thriving workplace culture for your staff. Motivated employees are the best and long-lasting employees and they get their direction and motivation from the top.

 

What is the importance of leadership styles? 

As previously mentioned, a motivated healthcare leader invigorates an entire team by being the driving force through initiating action and communication from the very beginning. Understanding the importance of leadership styles of both yourself and of your employees will prove to be very successful for the organization. In understanding the style of leadership you have, you will be able to effectively communicate, establish a balanced work environment, implement change, provide direction, create confident leaders within your team, provide high-quality patient care, while cultivating a healthy work environment for all employees. Excellent leadership styles want to see other leaders emerge on their team. The only way for a team to be truly successful is to understand how each individual organization functions, especially the leadership “driving the car.”

 

“Leaders don’t create followers, they create more leaders.” – Tom Peters

Top 10 Healthcare Administration Jobs

Top 10 Healthcare Administration Jobs

If you are interested in a public health-related role that combines business, clinical knowledge, and healthcare, a healthcare administration career is a perfect option. Health service administration jobs are essential in the workforce because these employees ensure that the facility is running smoothly. There is a multitude of career opportunities/roles to choose from, each with its own unique benefits. 

 

Potential Workplace Locations

Healthcare administration career options are quite vast, and so are the types of locations/areas you might be working at. With a healthcare administration career, you could be working at:

  • Hospitals
  • Clinics
  • Long-Term Care Facilities
  • Corporations
  • Government Agencies
  • Group Practices

If you are worried about having a typical 9-5 job in an office, you can rest assured that a healthcare administration job is quite the opposite. Below, you will find a list of the top 10 highest-paying healthcare administration positions – please note that some of these take years of experience in addition to education to reach this level: 

 

1. Hospital CEO

One highly rewarding master’s in health administration job is as Hospital CEO, which is the perfect match for a person interested in healthcare, business, and finance.

Specific Duties

As an executive in the healthcare management industry, some of your daily leadership responsibilities include:

  • Efficiently handling risk management and profit management
  • Creating money-saving financial plans
  • Providing patients with high-quality care
  • Cultivating a positive culture throughout the facility
  • Setting high standards for operational quality

So, if financial planning, analysis, and accounting is your jam, but you also have an interest in the healthcare field, this healthcare administration career might be perfect for you. However, to get the job you will probably need to first apply for and earn a qualifying master’s degree like a Master’s in Health Services Administration.

Salary 

A healthcare administration career as a CEO is very rewarding in terms of a return on your educational investment. Salaries vary based on each individual’s educational history, but the average national starting salary for this master’s in health administration job is $164,365. Of course, in the early part of an executive’s career, their salary will be lower in comparison to executives with more years of experience in the field.

Career Outlook

The master’s in health administration role is expected to grow. The Bureau of Labor Statistics (BLS) predicts a 6% increase for this role through 2024, which will create around 146,600 new jobs! That means that there will be an increase in a career opportunities for you, right as you graduate with this degree. 

 

2. Healthcare Chief Information Officer (CIO)

A healthcare chief information officer is responsible for everything related to the information technology department. This is a great career option for those interested in management and technology, but you will need to pursue higher education past your college undergraduate degree to qualify for this role. Having a broad-based background in Health Services Administration will provide you a step ahead of the competition for the role.

Specific Duties

On a day to day basis, this healthcare administration career requires the CIO to do the following:

  • Take initiative in terms of handling a physician’s access to digital data used in care/treatment
  • Communicate with other C-level executives about the IT department
  • Assess current and future IT needs
  • Manage IT department
  • Optimize IT systems to better serve healthcare providers and patients

Salaries

A Chief Information Officer (CIO) has an average base pay of $153,420.

Career Outlook

The employment opportunities for CIOs are excellent because technology and business are becoming more and more intertwined. There is a projected 11% growth rate from 2018 to 2028.

 

3. Chief Nursing Officer (CNO)

A chief nursing officer is expected to oversee and manage the nursing staff outside of the typical clinic environment. 

Specific Duties

The CNO acts as a voice for all of the nurses, in an attempt to work towards the mission, values, and vision of the healthcare facility. On a typical day, a CNO will:

  • Advise the nursing staff on proper nursing techniques and foster staff development
  • Manage budgets
  • Plan new services for patients
  • Create retention processes for new nurses’ onboarding
  • Participate in policy decisions that affect nursing and patient care

Salaries

Chief Nursing Officers have an average annual base pay of $137,314

Career Outlook

Healthcare administration careers as a CNO are expected to grow at 23%, which will create 73,300 new jobs before 2022.

 

4. Pharmaceutical Product Manager

For those interested in positions in the pharmaceutical field, never fear! There is a role available for you with a healthcare administration degree as a pharmaceutical product manager. 

Specific Duties

As a product manager, you are in charge of developing a strategic plan for your specific company’s products. With the added element of being in the pharmaceutical field, you need additional training and knowledge regarding the research and development of drugs. On any given day, you will be expected to do the following:

  • Oversee researchers and technicians in the process of developing and formulating new pharmaceutical products
  • Work on filing documentation for the FDA to ensure a smooth transition for a new drug’s approval
  • Study current market trends and competitors

Salary 

A pharmaceutical product manager makes around $110,677 as a starting salary. 

Career Outlook

There are always new drugs being tested and developed each year, and as long as this trend continues, health services administration jobs as a pharmaceutical product manager will continue to be in high demand. 

5. Hospital Administrator

A hospital administrator is another great career option for those interested in a healthcare administration job that will keep you engaged and on your feet. This position requires one to manage different staff and answer their many questions, so communication is key! In a similar way to how doctors take care of their patients, a hospital administrator takes care of the medical facility. 

Specific Duties

In general, an administrator needs to take on the role of a jack-of-all-trades because they are assisting all of the people in different departments within the healthcare facility, such as:

  • Human resources
  • Human services
  • Finances
  • Supply chain
  • Emergency management
  • Project management
  • Data management

Generally, a normal day consists of maintaining communications with different departments, as well as improving relations with other facilities to cultivate a strong public image. This is when it becomes really important to have good listening and social skills because this position requires constant communication.

Salary

The BLS estimates that the average pay for a hospital administrator is around $104,280 annually.

Career Outlook

The BLS is also projecting a 32% increase in demand for this health services administration job between 2019 and 2029. 

 

6. Database Administrator

Attention all data, technology, and computer enthusiasts! We have an ideal healthcare administration career for you: database administrator. This role requires a detail-oriented individual who is excited about analyzing data relating to financial and healthcare information.

Specific Duties

On an average day, these data specialists are in charge of:

  • Maintaining current databases
  • Ensuring that organizations and their patient’s data is secure (and backup as necessary)
  • Using software to investigate and make sense of data
  • Assuring that the database is easily accessible and organized in an understandable language for other healthcare professionals to easily use

Salaries

A new hire in this role will earn an annual base salary of $81,444

Career Outlook

The BLS projects that database administrators have a very good job outlook, with an increase of 10% from 2019-2029, which is faster than the average. 

 

7. Nursing Home Administrator 

If participating in inpatient care at a nursing home and managing issues on the business side of a healthcare facility sounds appealing, a healthcare administration job as a nursing home administrator could be extremely enriching. 

Specific Duties

A typical day in the life of a nursing home administrator requires you to do the following:

  • Understand and manage day-to-day operations 
  • Communicate with different departments to guarantee the proper execution of operational standards
  • Make a real difference in the lives of the elderly and disabled through managing and supervising the business operations within a facility
  • Hire and oversee employees
  • Oversee billing and budgeting

Salary

This is a health services administration job that is very hands-on, but your hard work as a director will certainly pay off, as the average annual base salary is $75,134

Career Outlook

According to the BLS, this particular healthcare administration job title of being a nursing home administrator is increasing much faster than average, at a steady 32% from 2019 to 2029

 

8. Business Operations Specialist

For those of you who are more number and data-oriented, another great healthcare administration job is as a business operations specialist. This role supplies you with the perfect mix between business and healthcare.

Specific Duties

As a business operations specialist, each day you will be participating in the following:

  • Optimizing and managing daily activities to ensure that the facility is performing at its best
  • Acting as a bridge between customers and employees
  • Working to ensure a seamless experience for everyone

Salaries

When you first hold the title of a business operations specialist, you can expect to make around $59,436 per year. 

Career Outlook

Business operations specialists are expected to increase in demand by 8.83% between 2018 and 2028.

 

9. Medical Lab Technician

Another healthcare administration career is as a medical lab technician. 

Specific Duties

As a medical lab technician, a typical day will include:

  • Being in charge of the behind-the-scenes work that helps doctors detect illnesses/diseases in patients
  • Preparing samples for analysis
  • Monitoring tests
  • Researching the chemical makeup of different fluids
  • Testing for drug levels in patients’ blood

This health services administration job will allow you to have a huge impact on patients’ wellness and health.

Salaries

The average base pay for a medical lab technician is $45,257

Career Outlook

With a 7% increase in job outlook, there is certainly a steady demand for medical lab technicians between 2019-2029.

 

10. Medical Records Technician

For those of you who are excited about managing the logistics around data, a healthcare administration job as a medical records technician is a great option!

Specific Duties

If you are the type of person who would prefer a more behind-the-scenes job at a hospital, this non-client-facing role is perfect for you! Each day, you will be:

  • Managing and organizing patients’ medical histories
  • Sorting through treatments for health insurance billing
  • Ensuring that all patient files are secure and accurate

Without a medical records technician, the whole place would be in chaos!

Salaries

The annual starting base salary for a healthcare administration career as a medical records technician is $44,713.

Career Outlook

The BLS predicts that the job outlook from 2019-2029 for this role will increase by 8%, which is faster than average. 

A Rewarding Career

All of these career options are very rewarding, but you won’t be able to pursue a healthcare administration job without at least a Bachelor’s Degree level of education. In fact, for most of these careers that earn six figures, in order to be competitive when applying you will need to graduate from an accredited school/university that offers a Master’s in Health Services Administration or similar program. After earning your MSHSA, you will become more competitive when applying for a health services administration job. Then you will have officially joined a network of individuals who have a genuine interest in learning more about business, science, and healthcare. So what are you waiting for? An extremely rewarding experience in a healthcare administration job is waiting for you.

How to Master Healthcare Job Interview Questions

Interviewing for a new position or move up in a company can be scary and nerve-wracking, especially in a competitive industry like healthcare. That’s why preparing for your next interview is essential. For jobseekers to perform their best and more effectively answer trickier questions, they need to take the time to research the company, the position, who the hiring manager is, and the people giving the interview. During the interview, you can also certainly point to your resume, cover letter, and CV to highlight your specific qualifications for the job. It is also important to not compromise your boundaries or sense of self in the interview. The best candidates are honest about their needs and provide genuine answers that outshine ones that are calculated and forced. If you respond in a way that you think they want to hear – you may be hired and dissatisfied as you did not provide your honest response. To help you better prepare here are some common healthcare interview questions, as well as some tips for how best to answer them: 

Basic Healthcare Interview Questions 

No two job interviews are ever the same, especially in the healthcare industry. However, there are a few fundamental questions that you can expect to be asked. Here are 7 common healthcare interview questions and the best way to answer them: 

1. Tell Us About Yourself 

This question is a common first question during any healthcare job interview, so be prepared to go into your meeting with a great answer. The interviewer is trying to get a better understanding of who you are, your experience, and if you would fit comfortably into their organization. When answering this question try to focus on your education, training, certificates, your professional experience, and previous jobs, and your passion for healthcare. Do not be afraid to reference your resume and cover letter. In addition, if you feel comfortableprovide some personal items – just keep clear of controversial areas such as politics.  

2. Why Did you Choose to Work in Healthcare?  

The healthcare industry is all about patient care, heck it’s even in the name “healthCARE”. Usually, when a healthcare professional asks this question, they are looking for an answer that reaffirms that you will have the best interest of a patient in mind. The best answers to this question usually include some sort of emotional story. Don’t be afraid of tugging on the heartstrings of whoever is interviewing you. If you did your homework and know the mission/vision of the company and you share similar values, then highlight this as well.
 

3. Why Are You Interested in This Position?  

This is a fairly common question during any healthcare job interview. Before your interview make sure you take the time to better get to know the people and organization you want to work for. Research the company, practice, or hospital system you are applying to, so you can try to understand and speak to their culture. Get to know their history, their core values, and their mission statement. These can all be great sources of information when figuring out what your interviewers will be looking for in their ideal candidate. Then be sure to weave all this information into your answer and also just be honest about what really made you interested in the job.
 

4. What is Your Greatest Strength? 

Here the employer is trying to gleam what would make you an asset to their team. Be sure to thoroughly examine the job description and see if there are any particular skills they are looking for. Do not ever lie, but you can tailor your answer to your strengths that you think would be useful for the position. Here are usually some amazing strengths to highlight in the field of medicine: 

  • Your bedside manner  patient-centered approach  
  • Quick thinking 
  • Critical decision making 
  • Ability to collaborate in a team environment/team player. 
  • Leadership 
  • If your role does not include direct patient care – how do you see your ability (strength) impacting this in the role. 
     

5. What is Your Biggest Weakness? 

We are all humans with flawsthere’s no use hiding it. The key here is to be honest without being too honest about your flaws. Also, try to avoid cliches like “I care too much”; they will just lead to eye rolls. Instead, focus on what you want to improve professionally this year and then talk about your plan for executing that goal. Think of this question in a slightly different way – what are your opportunities, your areas for improvement. 
 

6. What Are Your Long-Term Career Goals? 

This question is testing how ambitious you are. Most interviewers during a healthcare job interview are also wanting to make sure that you are not going to jump ship and instead stick around for a while. Talk about where you see yourself in 5,10,20 years and what you like to do to improve your professional development. Most interviewers are interested in the here and now – 5 years at max.  Also, be sure to touch on how you think you can grow into more meaningful positions with the place you’re interviewing at.  

 

7. What Do You See as the Future of Healthcare? 

The world of healthcare is constantly changing and evolving. It is important to stay on top of new procedures and technologies so you can ensure patients receive the best possible care. Before your next interview spend some time reading up on what’s new in your specific field. This will give you some useful resources to reference when answering this question. 
 

Healthcare Management Interview Questions 

When you are interviewing for a leadership position, the questions can become even more challenging. They will be looking for reasons to believe that you can lead a team and improve their overall performance. Here are five of the most common healthcare management interview questions:  

 1. What Qualifies You For a Management Position?  

The best way to answer this question is usually to reference your education and experience. If you have earned a Master’s degree, such as a Masters’s in Health Services Administration talk about what you learned during your program. Help the hiring manager to understand how what you learned in a classroom environment is going to improve their performance. Also, do not forget to talk about your earlier professional experiences and what you learned from them. Make sure you have a few notable examples of how you effectively lead a team. If you can provide metrics from the example the great – lead a team that provided input to change our scheduling process to better meet the needs of our patients. 
 

2. Tell Me About a Time You Coached or Mentored Someone 

Great leaders don’t just tell people what to do; they motivate and inspire others. Hiring managers want to know that you will be able to not only work with others but also improve the people you are responsible for. The best answer to this healthcare management interview question is to tell a story about problems someone was experiencing and then illustrate how you helped them to improve. Another example can be if you mentored someone on developing a professional development that then saw them move up in the company. 
 

3. How Would You Ensure The Organization is Up to Date on Safety and Current Medical Practices?  

This is really a two-part question. The first part deals with how you would learn about these updates yourself. Try to talk about industry journals and publications you may read or medical conferences that you think are relevant. The second part of your answer should then deal with the best way to distribute that information to your team.  

 

4. How Would You Handle a Difficult Employee?  

Again, this is another great opportunity to tell a story if you can. Talk about what made the employee difficult and then discuss how you address the situation. 
 

5. How Would You Evaluate Staff Performance?  

For this healthcare interview question begin by talking about what you think makes for a good employee. Think about some performance indicators that you could use for all employees. Next, discuss how you would go about communicating that to an employee and work to fix any areas that need improvement.  A key here is understanding that evaluation should be based on an agreed-upon expectation
 

Performance Based Interview (PBI) Questions 

Performance-based healthcare interview questions (PBI) can sometimes be the toughest part of any interview to tackle. With these questions, the interviewer is trying to gain a better understanding of how you would handle stressful and demanding situations. Here are a few common performance-based healthcare interview questions:   

  1. Can You Tell Me About a Time You Had to Handle Conflict Between Peers? 
  1. Can You Tell Me About a Stressful Situation You’ve Recently Been In?  
  1. Can You Provide an Example of How You’ve Handled a Recent Difficult Decision? 
  1. Tell Me About a Time You’ve Worked with a Difficult Patient. 
  1. Tell Me About a Time You Failed. 

 

Now the best way to answer questions like this is to tell a specific story. Avoid generalizations and focus on a specific situation. Next, give some background information and describe the problem. Next focus on the actions you took to resolve the situation. Lastly, don’t forget to talk about what happened after you took those actions.  

 

What Jobs Can I Get With a Health Services Administration Degree?

Healthcare Administration Degree from UWYO

The healthcare industry is in a perpetual state of flux. The rapidly evolving and constantly growing industry has procured several opportunities and responsibilities for healthcare executives when considering more diverse careers in healthcare. This spans into all healthcare fields such as nursing, pharmacy, TeleHealth, business development in medical practices, hospital leadership, nursing homes, insurance agencies, and federal employers like the Veteran’s Administration. This is where higher education and a tailored degree in Health Services Administration can separate you from the rest of the resumes that land on someone’s desk. 

What is a Health Services Administration Degree?

The curriculum within our MSHSA is specifically tailored to the healthcare leadership sector. Learning the nuances of the business and leadership aspect of healthcare administration will help prepare you to handle the numerous challenges of this continuously growing and progressive industry. This degree is necessary if your goal is to make healthcare administration your career path

How Much Can You Make With a Health Services Administration Career?

A master’s degree in health services administration opens you up for a variety of career options for higher-paying jobs after graduation. Your ultimate salary will depend on an array of factors including your years of experience, your professional training, the type of job you are applying for, the size of the organization, and the number of certificates you have earned, just to name a few. On average, most people who choose a health services administration career path make $77,000 a year. However, some jobs for a master’s in health service administration can offer you an annual salary as high as $200,000 depending on the industry they work in.

What do healthcare administrators do?

If you choose a health services administration career path, you might be responsible for improving efficiency, providing consistent quality care for patients, managing staff, reviewing finances, creating workflows and schedules, and monitoring adherence to laws and regulations for healthcare facilities. Although health services administrators frequently find employment in hospitals and medical centers, there are opportunities in nursing homes, retirement communities, and physician practices.

The Bureau of Labor Statistics (BLS) lists other facilities where healthcare executives can find employment opportunities, some of which include:

  • Home health agencies
  • TeleHealth Services
  • Outpatient facilities
  • Healthcare associations
  • Consulting firms
  • Integrated Delivery Systems (IDS)
  • Managed care organizations:
    • Health Maintenance Organizations (HMO)
    • Preferred Provider Organizations (PPO)
  • Research institutions and universities
  • The Public Health Department
  • Healthcare Cybersecurity 

What careers are in health services administration?

1. Assistant Manager/Administrator

An experienced administrator may be given the responsibility of overseeing a healthcare facility’s employees, finances, and procedures. This allows health administrators to obtain higher-paying positions and business decisions that affect the entire organization. These roles are available in private corporations, public entities, nonprofits, and even federally ran institutions.

2. Clinical Research Manager

Due to technological advancement, clinical research continues to thrive and needs those leaders capable of seeing the bigger picture and effectively communicate findings to their community. The complexity of clinical research often requires coordination of researchers, study participants, physicians, and pharmaceutical executives.

3. Healthcare Facility Marketing Managers or PR Specialists

Public relations campaigns and consistent community communication is a fundamental aspect of the healthcare business. Someone within this role has to understand the necessity of building notoriety within the business to business relations, as well as, business to consumer communication. 

4. Nursing Home Administration

To become an administrator in a nursing home, we highly recommend considering our Healthcare Institution Leadership Track or our Healthcare Quality and Improvement Track.

5. Clinical Leader/Manager

A professional that has knowledge relating to a specific clinical area is referred to as a clinical leader or clinical manager. Specific clinical areas include neonatal care and radiology. Once a clinician earns their health administration leadership master’s degree, they may be hired as a clinical leader in their department.

6. Health Information Managers

Health information managers are responsible for maintaining and securing patients’ electronic medical records. These managers may also supervise a team of medical coding employees or work with IT professionals to make sure that all the records are legally compliant, accurate, and easily accessible.

The field of healthcare management emphasizes the need of skilled and experienced individuals who can assist in introducing and managing the many changes that are taking place within the healthcare industry. Within an executive role within healthcare, you can make a valuable contribution to enhance the health of the residents in the communities you serve.

For more information on our online programs, please contact Alyssa at asuderma@uwyo.edu. You can also check out more information about earning your online Master’s degree in Health Services Administration by exploring the rest of our website.

Seven Tips for Finding a Good Healthcare Job During a Recession

Wyoming Graduation 2020

So, you just graduated and were expecting the booming economy to continue on. Now the COVID-19 crisis is here and everything has changed including an economic downturn. With unemployment rising and demand for new jobs trending down, it can be challenging to find a new job. You’ve likely been job hunting for months now but have had little to no luck in finding the opportunity you deserve or were dreaming of while you were writing papers and sitting through lectures. Job hunting may be a bit tough right now, but it’s not impossible! Here are seven strategies centered around how to get a good job in a bad economy: Continue reading

Why pursue a Master’s degree in Health Services Administration?

Why pursue a Master’s degree in Health Services Administration? The University of Wyoming’s MS HSA program will provide individuals the opportunity to establish and strengthen one’s skillset in compliance and regulatory matters, financial management, foundational human resources, institutional leadership and many other facets that are proven to be an integral part of any healthcare organization. Continue reading

3 Factors in Selecting a Master’s Program

What master’s programs will you apply to? Selecting a master’s program entails many factors that you need to consider. It’s not just a matter of determining your field of study – master’s programs in any given discipline may vary widely. Master’s programs differ in academics, but also in training philosophies and emphases. In deciding where to apply, consider your own goals and directions as well as your resources. Consider the following:

Basic Demographics
Once you know your area of study and desired degree, the most basic considerations in selecting a master’s programs to which to apply are location and cost. Considering our program is solely online with two weekends spent in Laramie, you won’t have to pick up your family and move across the country for a few years. You can maintain your current career and home life while doing your studies, in your comfy clothes, online. Apply here!

Program Goals
Not all master’s programs in a given area, like Health Services Administration, for example, are the same. Programs often have different emphases and goals. Study program materials to learn about faculty and program priorities. Are students trained to produce theory or research? Are they trained for careers in academia or the real world? Are students encouraged to apply findings outside of academic contexts? This information is hard to come by and must be inferred by studying faculty interests and activities as well as examining the curriculum and requirements. Check out our FAQ’s here.

Do you find the classes and curriculum interesting?

Faculty
Who are the faculty? What are their areas of expertise? Are they distinguished? Are they all about to retire? Do they publish with students? Can you see yourself working any of them, preferably more than one? Have you connected with them on Linkedin?

There are many things to consider when choosing master’s programs to which to apply. It may seem daunting and overwhelming, but putting in the time to carefully select master’s programs will make it easier later on when you are accepted and must decide where to attend — that decision is much more challenging.

Graduate Spotlight: Dr. Rashid Kazerooni, Botulinum Toxin Type A Overdoses

Dr. Rashid Kazerooni, PharmD, MS, BCPS, is a Medical Science Liaison at Merz North America. Dr. Kazerooni is among the first graduates of the University of Wyoming’s 2016-2018 MSHSA program and we couldn’t more proud of his independent project, Botulinum Toxin Type A Overdoses: Analysis of the FDA Adverse Event Reporting System Database, being published. Continue reading