5 Critical Skills for Healthcare Administration

Whether it be a hospital, dental practice, pharmacy, nursing home, or elsewhere, every healthcare office needs administration services. Healthcare administration jobs positions can be as significant as a hospital CEO or as small as a medical office administrative assistant. Regardless of position, healthcare administration is accompanied by its own unique skillset and any smoothly running operation will have a solid administrative staff. Here are some of the most important hard and soft skills in healthcare administration:

1. Leadership

Leadership is an important skill to have in your toolkit in nearly every industry, and this rings true for healthcare administration professionals as well. Having strong leadership skills will greatly help you not only in day-to-day operations, but also to help you in the long term when advancing your career. Companies will be more likely to promote you if they feel you are a leader. In healthcare administration, you will likely have many staff members looking to you for: 

  • Schedules 
  • Policies Creation 
  • Crises management 
  • Vision to successfully move forward 
  • Building Procedures 
  • Budgets 
  • Hiring 
  • Human Resources 
  • Patient Experience Management 
  • Support Staff 
  • Oversee Regulations 

It’s important that you have solid Leadership skills in healthcare administration. This will help keep the staff happy and make your job role easier in the long run. No matter what environment you’re placed in, your leadership abilities could mean the difference between success and failure.


2. Problem Solving 

Problem-solving is another healthcare administration skill you’ll need in order to be successful. Especially in medical practices, you are going to have new issues arise all the time each and every day. It’s important to not only be able to resolve issues quickly but to prevent them from occurring in the future. The ability to develop strategies for these recurring issues will be crucial. An important aspect of your healthcare administration job role will be managing patient experiences. It may be common that you receive patient feedback that is negative. When that happens, you need good problem-solving skills to resolve any issues. You want to handle situations with ease. Get creative! You never know where you might find that key to success. Problem-solving is a great hard skill for healthcare administration. 

3. Business 

Unlike many other healthcare professionals, the administration staff needs business skills in addition to patient care skills. At the end of the day, healthcare is a business that you need to run. You have products, services, and financial goals. It will be your responsibility to handle the business aspect and thus a good idea to know the technical business side of things. Having business skills could include: 

  • Financial Knowledge 
  • Public Relations 
  • Liaise and Consult 
  • Ordering Products 
  • Understanding Regulatory impact 

4. Technology  

Another essential skill with healthcare administration is being technologically savvy. You likely will be required to use computer systems and programs that other industries don’t use. Make sure you have technical skills for healthcare administration. It is helpful to be adaptable to technology and have a good understanding of systems. You may have to learn new systems quickly so it’s helpful to have a baseline of knowledge. Your job role may depend on your technical skills for healthcare administration.  

5. Communication 

As a healthcare administrator, you will be working with nearly, if not all, departments within your business, so good communication skills are very important to have. You’ll need to master both verbal and written forms of communication skills in order to be successful. Some examples of important communication skills include: 

  • Listening 
  • Nonverbal 
  • Clarity and Concision 
  • Friendliness 
  • Confidence 
  • Empathy 
  • Open-Mindedness 
  • Respect 
  • Picking the Right Medium 

Effective communication skills in healthcare administration can be demonstrated in many ways and will get you a long way. For example, it may be helpful to keep a record of what is said in meetings to help prevent miscommunications, your team will thank you in the future. Additionally, you should have resources available with information regarding upcoming projects and changes. This will help the communication flow between you and the staff.  


Putting Your Skills to Work

Utilizing your skills in the workplace will give you a competitive lead amongst your peers. Working as a healthcare administrator is crucial to any medical healthcare facility. A great way to build the skills needed for healthcare administration is via education. Earning a master’s in healthcare administration will train to provide you with the skills needed for healthcare management needed to build a successful career. Students who take classes tailored for health service administration will be better equipped for a life in the industry. Going to school back to school to earn a master’s degree can help you to develop the necessary healthcare administration skills you’ll need to advance your career and improve your post-graduation opportunities. 

Tips for Advancing Your Career

You’ve spent years of your life receiving an education and likely spent a few dollars along the way, to land in a career that will suit your life. You secured the role got the job, you made it; now what? You know you want to continue to develop your career, but how do you actually progress in your career? It may seem daunting but fear not because with a few tips your career can soar.  

Advancement is what turns a specific role/job into a career. Working hard day after day with no advancement can be draining. To be happy in a career, humans need to feel a sense of completion. It’s important to challenge yourself and to grow in your position. Career advancement can look different for individuals. It may be seen as increasing salary, expanding knowledge, or a promotion to a new position.  

Have Goals 

One of the best ways to advance your career is by setting goals. Goals should be both long-term and short-term and be SMART.   

SMART goals are: 

  • Specific 
  • Measurable 
  • Attainable 
  • Relevant 
  • Time-based.

Indeed, an organization to assist people in finding career paths, suggests SMART goals can be pivotable to building your career path.  

Long Term Goals  

These goals should be larger and may take years to complete. Examples of long-term goals may be to receive an award in your field, become an industry leader, or advance to a specific level in the organization position. It’s important to have long-term goals for your career advancement, but that doesn’t make it clear how to achieve your aspirations.  

The best way to achieve long-term goals is with short-term goals.  

Short Term Goals  

Think of short-term goals as a step-by-step guide to your long-term goals. Having many short-term goals can greatly increase your chances of completing the long-term goals. Short-term goals should be smaller and easier to obtain. It may look like reading industry work 15 minutes a day, working to better relationships with colleagues, or meeting with a mentor weekly.  


Increasing industry knowledge can be one of the most beneficial things you can do to advance your career. Educating yourself can come in many different forms. It can be reading books, professional blogs, or other industry-related resources. Reading is a great way to prepare yourself for new opportunities as they arise. Another way to educate yourself is to network. Networking is a crucial skill to have. Beyond creating connections with other organizations, networking is a great way to share knowledge, advice and explore how others have advanced their careers. Finally, one of the most obvious, and important, forms of education is via classes in school.  


Once you have begun to develop a career, returning to school to further your education and skills may not feel like a viable option. In actuality, the school may be a great path for you. Receiving a master’s while in a career can make you stand out to employers. A master’s not only advances your trade knowledge, but it also increases your credibility making you the ideal candidate. Not to mention it looks great on a resume. It is also may be easier than you think to get a master’s while working on career advancement. Many schools, like the University of Wyoming, advertise that they will work around your schedule and offer online programs to best suit you in balancing work and school. You should also have a conversation with your corporate human resources to see if the company offers programs to cover the costs of higher education. Even if there are no programs in place, your HR representative may still have helpful resources or other services that can assist in education for career advancement.  

Opportunities in the Workplace  

There are also many ways to advance your career within the workplace. Career advancement doesn’t have to require a position or role job change. Forbes suggests career advancement begins within your current position. Developing a strong professional relationship with management can be a key to success. Having a mutual understanding of your intentions to advance your career can create a space where you can ask questions, ask for more responsibility, or simply gain more experience. Demonstrate that your time in the office is valuable and your work matters to the business. If you are working remotely demonstrate how this time is also valuable to the organization. You should also search for ways to take on smaller leadership roles.  

Next Steps in Career Advancement  

Putting in the effort to advance your career can result in many rewards. It can result in a happier workplace, pay increase, or satisfaction in finding your industry niche. As mentioned at the beginning of this blog, You should set both long and short-term SMART goals, educate yourself with reading, networking, and classes, while looking for opportunities in your current position. Investing in yourself and your advancements is one that is sure to pay off. Remember  it iyour career – you have a say by looking forward to opportunities,  

Top 6 Master’s Degrees in Healthcare

Top 6 Master’s Degrees in Healthcare

After earning your bachelor’s or entry level professional degree in the healthcare-related area of study, you might be wondering: what now? Or what if you are in your mid-career and are looking to advance your career? One option is to continue your higher education and apply for a master’s degree. One important thing to note is that, although some professions will hire those with a bachelor’s degree, many of roles today require a master’s degree. If you are looking to open the door to a wider variety of career opportunities and larger salaries, pursuing a healthcare master’s degree is the way to go. Also, it is important to note that many of these master’s degrees offer in-person and online programs, so there is an added degree of flexibility. Below is a list of the top 6 types of master’s degrees in healthcare:

1. Master’s in Health Services Administration (MSHSA)

One of the best types of master’s degrees in healthcare is the MSHSA because it is a perfect blend for someone interested in both business and healthcare.

Educational Requirements

On average, it takes around two years at an accredited university to complete this healthcare graduate program. As a full time student, you will be learning the necessary skills to launch you into a senior managerial position in the healthcare industry. Students will learn how to manage the finances within a healthcare facility, how to analyze data, and how to run a facility in order to produce the most efficient results. Strong organizational skills are a must! If you are looking to get even more specific with your studies, there are specialty tracks. Just to name a few:

  • Healthcare Financing
  • Health Economics & Outcomes
  • Geriatric Care Systems

Career Paths

After the completion of this healthcare graduate program, there are many career opportunities with lucrative salaries, such as:

  • Hospital Chief Executive Officer
  • Hospital Chief Financial Officer
  • Chief Nursing Officer
  • Clinical Director
  • Hospital Administrator

The average annual salary for those with an MSHSA is around $79,000, but this number can exceed well above the six-figure range, depending on the job title and the number of years of experience you have and if you have a healthcare professional degree such as pharmacy, nursing, or medicine.

Future Job Outlook

According to the Bureau of Labor Statistics (BLS), careers after completing this healthcare graduate program are expected to grow at 32% between 2019 to 2029, which is much higher than the average for other occupations.

2. Master of Science: Health Education (MSHE)

With this healthcare-related master’s degree, you will be equipped to make a real difference in a person’s health. You will be able to conduct research and studies to educate others on topics regarding healthcare.

Educational Requirements

Depending on the specific college you attend, the number of years required to complete this medical master’s degree can vary. At most schools, an MSHE will take a student between two and three years to earn. These extra years of education in this healthcare graduate program will help strengthen the development of your leadership, teamwork, and communication skills so that you can be a strong pioneer in the healthcare field.

Career Paths

This particular healthcare-related master’s degree prepares you for many different job titles upon graduation. Here are just a few:

  • Diabetes Educator
  • Integrative Health Practitioner
  • Environmental Health Educator
  • Health Counselor
  • Community Health Educator

The average annual salary with an MSHE is between $63,000 and $69,000.

Future Job Outlook

Health education specialists are in luck! The BLS estimates that jobs in this career field will grow 13% from 2019 to 2029, which is faster than the average for all occupations.

3. Master of Health Informatics and Health Information Management (MHIHIM)

An MHIHIM is a more technology-focused degree of study. In order to provide high-quality care to patients, these healthcare professionals need to use reliable information systems to keep track of patient history, information, and billing data. An advanced professional in this master’s program will know how to ensure a seamless user-experience in healthcare settings.

Educational Requirements

This healthcare graduate program takes around two years. You’ll be trained in analyzing and protecting digital medical data in order to protect patients’ files and to provide excellent care. In addition, you will learn about computer coding, program design, and technology management.

Career Paths

For those of you geared towards computers, technology, and healthcare, this is certainly the medical master’s degree for you. Some potential career titles include:

  • Computer Program Developer
  • IT Manager
  • Business Intelligence Analyst

With an MHIHIM, the average salary is $68,000 per year, but this number can exceed well above the six-figure range, depending on the job title and the number of years of experience you have.

Future Job Outlook

Similar to the MSHSA job outlook, the BLS projects that a career in this health-related graduate degree will grow 32% between 2019 to 2029.

4. Master’s in Healthcare Administration (MHA)

A highly rewarding career in a health administration or executive position can be yours for the taking with a Master’s in Healthcare Administration! With this medical master’s degree, you will be managing an entire facility and addressing each department’s specific needs. Another thing to note is that although an MSHSA and an MHA sound very similar, they are still two separate, distinct degrees. Some MHA programs require students to complete a thesis or capstone project. However, this can depend on your specific university’s requirements.

Educational Requirements

Most individuals take around two years to complete MHA programs. You will also need to complete an internship or residency during that time. This medical master’s degree will provide you with resources on how to be an effective leader in the ever-changing healthcare industry. Some of your goals include being able to communicate with different faculty members, foster a strong and united community, and maintain smooth operations/activities within the facility.

Career Paths

After completing this healthcare graduate program, you could be working at any type of healthcare location. You could be working in clinics, on a college campus, at a physical therapy office, a laboratory, or a physician’s office, just to name a few. Some candidates for job titles and their respective salaries include:

  • Executive Director
  • Director of Operations
  • Healthcare Consultant
  • Health Services Manager
  • Hospital Administrator

The average annual salary with an MHA is $100,000.

Future Job Outlook

The BLS estimates that careers in this field will increase by 32% between 2019-2029, which is much faster than average.

5. Master’s in Business Administration (MBA)

While both MHA and MBA degree programs will prepare students for those upper-level management roles, there are some key differences. An MBA is a more general degree, while on the other hand, an MHA is a more specialized health-related graduate degree.

Educational Requirements

An MBA typically takes two years to complete. Your time spent pursuing this degree program will be focused on a curriculum regarding marketing, management, accounting, leadership, economics, IT, and finance. There are many different disciplines and areas of study, but learning about all of them will provide you with a solid foundation to be an exceptional business leader.

Career Paths

With an MBA, there are many possible career paths to choose from:

  • Marketing Manager
  • Financial Manager
  • Business Operations Manager
  • Health Center Manager
  • Logistics Manager

With an MBA the average annual salary is $88,000.

Future Job Outlook

The career outlook is looking good for those with an MBA. For example, a career as a financial manager is expected to increase at 15% between 2019-2029.

6. Master’s in Public Health (MPH)

The MPH degree provides a very hands-on learning experience. It will prepare students to educate their surrounding communities on ways to improve their health, nutrition, and safety. You could be working at a government or non-profit organization, focusing on educating others on violence prevention, infectious diseases, and illnesses in order to improve upon the community’s health and wellness.

Educational Requirements

An MPH typically takes between two to three years to complete. During this time, you will learn more about epidemiology, environmental health, biostatistics, health administration, and social/behavioral sciences.

Career Paths

With an MPH, there are lots of different positions available:

  • Epidemiologist
  • Dietician, Nutritionist
  • Substance Abuse, Behavioral Disorder, and Mental Health Counselor

The average annual salary with a degree in MPH is $74,000.

Future Job Outlook

The BLS estimates a 15% increase in jobs in the healthcare occupations between 2019-2029.

Selecting The Right Degree For You

It can certainly be overwhelming to pick a master’s degree, especially since there are so many to choose from. When deciding, you should consider the following criteria, and evaluate each one:

  • Identify your personal interests, goals, and aspirations
  • Look at each degree’s specialized area of focus (is it in business, technology, public health, etc?) and evaluate if it aligns with your personal interests
  • The number of years required to earn the degree
  • The earnings potential/salary
  • The future career outlook (are jobs in this field increasing or decreasing?)

2 Years, An Endless Amount of Opportunities

As you can see, there are many types of master’s degrees in healthcare, and we have barely scratched the surface. Most master’s degree programs typically take around two years to complete, and of course, it also costs money. However, after earning your undergraduate degree, if you choose to pursue a healthcare master’s degree, the opportunities increase significantly. Not only will you qualify for those higher-level management positions, but your salary will also increase. So now you must make a pivotal decision: should you limit your professional options and risk being in a stagnant job, or should you choose to further your education and pursue your professional aspirations? It seems as though the answer is quite clear.

Cover Letter Tips for Healthcare Administration Jobs

Cover Letter Tips for Healthcare Administration Jobs

Picture this: you are working in a hospital managing the operations and finances while also creating plans for a better patient experience. This career is vastly different from a boring 9-5 job in an office cubicle. Plus, you are also more likely to be making six figures! You might be thinking, it seems too good to be true, so what’s the catch? Well, first comes the job search and application! Your application should include a cover letter, which can seem daunting at first, but we will guide you through each step. Below, you can learn the best tips on how to write a healthcare administration cover letter that’ll be sure to land you your dream job.

Do Your Research

Before starting any medical administration cover letter, you must do your research on the role, the responsibilities, and the facility. In addition, make sure that you check the educational requirements for each position you apply for. For example, certain positions require you to have a Master’s in Health Services Administration degree or similar degree. This is a huge accomplishment and you should highlight it in your cover letter because it shows that you are a qualified candidate. Recruiters won’t take your healthcare administrator application into consideration if you don’t understand exactly what you are applying for.

The Framework For Success

The format of a health administration cover letter is also an integral part of success. If the cover letter is in an incorrect format or looks bad, it can create a bad first impression. One way around this is to use cover letter templates/guides. However, with this option, you run the risk of having a healthcare management cover letter that isn’t correctly tailored to the specific job you desire. It is best practice to write a new cover letter for each position you apply for. And before you begin writing, you should also know that, in general, a 12 point font and Times New Roman, Arial, and Calibri are all safe options to use when setting the framework to write a cover letter.

The Ideal Length

Another very important tip is to make sure that your health administration cover letter is one page or shorter in length. It might seem short, but trust me, hiring managers have many applications to read, so keep it short and sweet. You can indicate to look at your resume for more details if you feel that you cannot cover everything within this limitation

Be excited…

Remember, your healthcare management cover letter is your opportunity to bring your resume to life, and to really convey your interest in working for the company/facility. For example, don’t be afraid to talk about how you are excited to begin working towards improving upon patient care experiences and operations within the workplace.

…But Don’t Overdo It

Of course, you want to demonstrate your enthusiasm for your dream career, but be careful to do it in moderation. If you use phrases such as “I am so excited,” to the point where it feels unnatural and overstuffed, it reveals a lack of professionalism.

Avoid a Resume-Repeat

One of the most important pieces of information to remember when writing a healthcare administration cover letter is that it is NOT a repeat of your resume. To clarify, you should reference your resume when writing your healthcare administration cover letter, but it should not be your only resource. In the healthcare management cover letter, focus on showing, not just telling the company about your qualifications and what you can bring to the table. Use specific examples and projects that showcase your talent and skill! If you have sepcific accomplishments that are not really highlighted in your resume highlight it here.

Three Main Sections

Now that you understand the foundation, it is time to write your cover letter. There are three main sections to include in a health administration cover letter: an introduction, the body, and the call to action.

1. A Proper Introduction

All great medical administration cover letters start with a strong introduction. It is best practice to directly address the hiring manager. You should be able to find out who the hiring manager is after doing a quick Google search and looking closely at the website or job post. Make sure to begin with “Dear Ms./Mr. Jane Doe” rather than “Dear Hiring Manager.” The former is personal, which is what we want, while the latter is too robotic/general.

2. Pick Me!

In the body of your cover letter, you will want to discuss any relevant responsibilities you feel confident in handling and skills you possess that make you qualified for the role. You can certainly pull this information from your resume, but make sure to go beyond the surface-level and really explain how and why your experience and skills make you an ideal candidate. The following information provides you with some words/phrases that recruiters like to see in medical administration cover letters. Now, healthcare administration jobs will typically require you to manage the following responsibilities within an organization:

  • Operations
  • Finances
  • Communications
  • Human resources
  • Legal area

In addition to the broader responsibilities required of a healthcare administrator, you should also talk about some essential key skills including:

  • Ability to lead each staff and take care of their unique needs
  • Willingness to work under any levels of pressure
  • Desire to come up with innovative, effective solutions to ever-changing problems
  • Demonstrate strong communication skills
  • Utilize both basic & complex planning-and-problem-solving skills

When writing your healthcare administration cover letter, you should use descriptive words/phrases in order to fully reveal your unique abilities.

3. A Lasting Impression

When you are ready to end your medical administration cover letter, it is vital to leave a lasting impression. This is your final call to action to show your excitement about the company and why you would be a good fit. Be sure to include the following aspects in your closing paragraph:

  • A “thank you” to the hiring manager for taking the time to read through the letter
  • Your contact information, such as your email address and phone number
  • A salutation, where you would type out “sincerely” and then sign your name below to close the letter

The “WOW” Factor

If you are really looking to stand out from other candidates, send a follow-up email to the hiring manager about a week or so after you send in your application. Let them know that you wanted to check in and make sure that your health administration cover letter was received. Also make sure to express your excitement about being considered for the position. This really shows your interest and it also shows the recruiter that you are a committed, dedicated individual.

While writing a cover letter can certainly seem daunting at first glance, it shouldn’t be. It’s meant to showcase your personality and skills beyond a static resume, and it’ll be your golden ticket to landing your dream healthcare administration job!

Management & Leadership Styles in Healthcare

Management & Leadership Styles in Healthcare

Healthcare leadership and management styles in organizations are of the utmost importance in strengthening the quality and integration of patient care, healthcare outcomes, patient and practitioner satisfaction, and continual business growth. There are countless assessments to determine individual styles of leadership, however, today we are going to focus on six leadership styles in healthcare that are prevalent and relatable to all healthcare fields. They include transformational, transactional, autocratic, laissez-faire, task-oriented, and relationship-oriented leadership.

What are leadership styles in healthcare? 

Leadership has been defined as the relationship between the individual/s who lead and those who make the choice to follow, while it refers to the behavior of directing and coordinating the activities of a team or group of people towards a common goal. Leadership styles in healthcare are those characteristics and methods that create and inspire effective innovation, work culture, learning from mistakes, thinking about the future, performance, and in turn, quality patient care. 

Healthcare leaders all over the globe are each required to be able to deliver safe, methodical, and expert level care to patients as one of the multiple functions that they perform each and every day. This includes, but is not limited to, being able to drive a team’s motivation, discipline, performance, high-quality patient care and experience, job satisfaction resulting in long term careers, specialized annual training, workplace culture, and pivoting to whatever is transpiring in the arena of public health. It is not an easy task, especially when every individual has a certain way of leading and being led. This is why it is imperative to learn what type of leadership style you or your manager has and how it relates to your position, as well as, the influence it has on effective patient care. The most common leadership styles that we have found are: transformational, transactional, autocratic, laissez-faire, task-oriented, and relationship-oriented leadership.


6 Types of Leadership Approaches in Healthcare

Transformational Leadership Approaches in Healthcare

Transformational Leadership is when a leader inspires positive change through inspirational methods. These types of leaders are generally very charismatic, enthusiastic, uplifting, communicate all necessary information, utilize mistakes as learning opportunities, and are passionate. They are often very hands-on with the goal that they are trying to accomplish and excellent about including everyone and making sure they succeed as well.

Transactional Leadership Approaches in Healthcare

In transactional leadership the leader acts as a manager of change, making exchanges with employees that lead to an improvement in production.

Autocratic Leadership Approaches in Healthcare

An autocratic leader is someone that is authoritarian. They are in charge of the decision-making, implement them, and do not necessarily elicit advice from their subordinates or peers. This is a great trait for those that are navigating an emergency situation.

Laissez-Faire Leadership Approaches in Healthcare

A laissez-faire leader is exactly that, a leader that is wholly hands-off of any decisions or implementation. 

Task-Oriented Leadership Approaches in Healthcare

Task-oriented leadership style involves a lot of organization and planning. They usually handle all directives of their subordinates, including the planning of work activities, clarification of individual tasks within the team, and making sure that all involved hit their targets.

Relationship-Oriented Leadership Approaches in Healthcare

Relationship-oriented leadership is very interpersonal with subordinates, peers, and business-to-business relationships. This style incorporates a lot of personal support, continuous professional and interpersonal development, and recognition.

What is the best management style in healthcare? 

The best management style in healthcare is a subjective conversation. There is no one-size-fits-all in every office, every field, every medical or emergency situation. This is why it is important to be a dynamic healthcare leader that can tailor your leadership styles depending on the situation at hand. Each individual that is led by a healthcare leader will require a different type of leadership approach when it comes to managing them and the tasks set before them. Understanding your environment and audience is a skill that most leaders have in healthcare. It is often found that the transformational or charismatic leader is most preferred in the healthcare industry. They can effect change while remaining enthusiastic in all situations. 


What is the role of leadership in healthcare? 

The Institute of Medicine IOM has described six characteristics of high-quality care that must be: 


  1. Safe
  2. Effective
  3. Reliable
  4. Patient-centered
  5. Efficient
  6. Equitable. 


Measuring health outcomes is a core component of assessing the quality of care. Quality measures are structure, process, outcome, and patient satisfaction. In order to be effective as a healthcare leader, they must maintain all six of those characteristics within their service or product. The leadership style of those at the helm is directly connected to the quality of healthcare that the patient receives and the employee is able to give.

In addition, a leader does not have to be the CEO or a high-ranking officer of a company. A leader can be anyone – they can lead a team to complete a project, provide motivation and communication for implementing new programs, or take the lead in establishing a new program. Leaders are at all levels in an organization be that a small group of 15 or a large multi-leveled organization with thousands of employees. 


How do I know my leadership style?

Self-awareness and understanding your leadership style is the best way to learn your strengths and weaknesses as a healthcare leader and create results for your team. In order to learn about yourself, there are countless (free) resources on the internet to determine your leadership style. We also go over this in-depth in our Health Institution Leadership track where students complete multiple assessments and begin to understand their strengths and opportunities in leadership roles. 


What is an important skill for a leader to have? 

One of the most important leadership skills to have is motivation. You have to be self-motivated to get up out of bed, create a vision for your team members, and conquer each day. You have to be motivated to make countless hard decisions, be goal-oriented and disciplined, enthusiastic about all tasks at hand, think about the future of the organization, and be motivated to create a thriving workplace culture for your staff. Motivated employees are the best and long-lasting employees and they get their direction and motivation from the top.


What is the importance of leadership styles? 

As previously mentioned, a motivated healthcare leader invigorates an entire team by being the driving force through initiating action and communication from the very beginning. Understanding the importance of leadership styles of both yourself and of your employees will prove to be very successful for the organization. In understanding the style of leadership you have, you will be able to effectively communicate, establish a balanced work environment, implement change, provide direction, create confident leaders within your team, provide high-quality patient care, while cultivating a healthy work environment for all employees. Excellent leadership styles want to see other leaders emerge on their team. The only way for a team to be truly successful is to understand how each individual organization functions, especially the leadership “driving the car.”


“Leaders don’t create followers, they create more leaders.” – Tom Peters

Top 10 Healthcare Administration Jobs

Top 10 Healthcare Administration Jobs

If you are interested in a public health-related role that combines business, clinical knowledge, and healthcare, a healthcare administration career is a perfect option. Health service administration jobs are essential in the workforce because these employees ensure that the facility is running smoothly. There is a multitude of career opportunities/roles to choose from, each with its own unique benefits. 


Potential Workplace Locations

Healthcare administration career options are quite vast, and so are the types of locations/areas you might be working at. With a healthcare administration career, you could be working at:

  • Hospitals
  • Clinics
  • Long-Term Care Facilities
  • Corporations
  • Government Agencies
  • Group Practices

If you are worried about having a typical 9-5 job in an office, you can rest assured that a healthcare administration job is quite the opposite. Below, you will find a list of the top 10 highest-paying healthcare administration positions – please note that some of these take years of experience in addition to education to reach this level: 


1. Hospital CEO

One highly rewarding master’s in health administration job is as Hospital CEO, which is the perfect match for a person interested in healthcare, business, and finance.

Specific Duties

As an executive in the healthcare management industry, some of your daily leadership responsibilities include:

  • Efficiently handling risk management and profit management
  • Creating money-saving financial plans
  • Providing patients with high-quality care
  • Cultivating a positive culture throughout the facility
  • Setting high standards for operational quality

So, if financial planning, analysis, and accounting is your jam, but you also have an interest in the healthcare field, this healthcare administration career might be perfect for you. However, to get the job you will probably need to first apply for and earn a qualifying master’s degree like a Master’s in Health Services Administration.


A healthcare administration career as a CEO is very rewarding in terms of a return on your educational investment. Salaries vary based on each individual’s educational history, but the average national starting salary for this master’s in health administration job is $164,365. Of course, in the early part of an executive’s career, their salary will be lower in comparison to executives with more years of experience in the field.

Career Outlook

The master’s in health administration role is expected to grow. The Bureau of Labor Statistics (BLS) predicts a 6% increase for this role through 2024, which will create around 146,600 new jobs! That means that there will be an increase in a career opportunities for you, right as you graduate with this degree. 


2. Healthcare Chief Information Officer (CIO)

A healthcare chief information officer is responsible for everything related to the information technology department. This is a great career option for those interested in management and technology, but you will need to pursue higher education past your college undergraduate degree to qualify for this role. Having a broad-based background in Health Services Administration will provide you a step ahead of the competition for the role.

Specific Duties

On a day to day basis, this healthcare administration career requires the CIO to do the following:

  • Take initiative in terms of handling a physician’s access to digital data used in care/treatment
  • Communicate with other C-level executives about the IT department
  • Assess current and future IT needs
  • Manage IT department
  • Optimize IT systems to better serve healthcare providers and patients


A Chief Information Officer (CIO) has an average base pay of $153,420.

Career Outlook

The employment opportunities for CIOs are excellent because technology and business are becoming more and more intertwined. There is a projected 11% growth rate from 2018 to 2028.


3. Chief Nursing Officer (CNO)

A chief nursing officer is expected to oversee and manage the nursing staff outside of the typical clinic environment. 

Specific Duties

The CNO acts as a voice for all of the nurses, in an attempt to work towards the mission, values, and vision of the healthcare facility. On a typical day, a CNO will:

  • Advise the nursing staff on proper nursing techniques and foster staff development
  • Manage budgets
  • Plan new services for patients
  • Create retention processes for new nurses’ onboarding
  • Participate in policy decisions that affect nursing and patient care


Chief Nursing Officers have an average annual base pay of $137,314

Career Outlook

Healthcare administration careers as a CNO are expected to grow at 23%, which will create 73,300 new jobs before 2022.


4. Pharmaceutical Product Manager

For those interested in positions in the pharmaceutical field, never fear! There is a role available for you with a healthcare administration degree as a pharmaceutical product manager. 

Specific Duties

As a product manager, you are in charge of developing a strategic plan for your specific company’s products. With the added element of being in the pharmaceutical field, you need additional training and knowledge regarding the research and development of drugs. On any given day, you will be expected to do the following:

  • Oversee researchers and technicians in the process of developing and formulating new pharmaceutical products
  • Work on filing documentation for the FDA to ensure a smooth transition for a new drug’s approval
  • Study current market trends and competitors


A pharmaceutical product manager makes around $110,677 as a starting salary. 

Career Outlook

There are always new drugs being tested and developed each year, and as long as this trend continues, health services administration jobs as a pharmaceutical product manager will continue to be in high demand. 

5. Hospital Administrator

A hospital administrator is another great career option for those interested in a healthcare administration job that will keep you engaged and on your feet. This position requires one to manage different staff and answer their many questions, so communication is key! In a similar way to how doctors take care of their patients, a hospital administrator takes care of the medical facility. 

Specific Duties

In general, an administrator needs to take on the role of a jack-of-all-trades because they are assisting all of the people in different departments within the healthcare facility, such as:

  • Human resources
  • Human services
  • Finances
  • Supply chain
  • Emergency management
  • Project management
  • Data management

Generally, a normal day consists of maintaining communications with different departments, as well as improving relations with other facilities to cultivate a strong public image. This is when it becomes really important to have good listening and social skills because this position requires constant communication.


The BLS estimates that the average pay for a hospital administrator is around $104,280 annually.

Career Outlook

The BLS is also projecting a 32% increase in demand for this health services administration job between 2019 and 2029. 


6. Database Administrator

Attention all data, technology, and computer enthusiasts! We have an ideal healthcare administration career for you: database administrator. This role requires a detail-oriented individual who is excited about analyzing data relating to financial and healthcare information.

Specific Duties

On an average day, these data specialists are in charge of:

  • Maintaining current databases
  • Ensuring that organizations and their patient’s data is secure (and backup as necessary)
  • Using software to investigate and make sense of data
  • Assuring that the database is easily accessible and organized in an understandable language for other healthcare professionals to easily use


A new hire in this role will earn an annual base salary of $81,444

Career Outlook

The BLS projects that database administrators have a very good job outlook, with an increase of 10% from 2019-2029, which is faster than the average. 


7. Nursing Home Administrator 

If participating in inpatient care at a nursing home and managing issues on the business side of a healthcare facility sounds appealing, a healthcare administration job as a nursing home administrator could be extremely enriching. 

Specific Duties

A typical day in the life of a nursing home administrator requires you to do the following:

  • Understand and manage day-to-day operations 
  • Communicate with different departments to guarantee the proper execution of operational standards
  • Make a real difference in the lives of the elderly and disabled through managing and supervising the business operations within a facility
  • Hire and oversee employees
  • Oversee billing and budgeting


This is a health services administration job that is very hands-on, but your hard work as a director will certainly pay off, as the average annual base salary is $75,134

Career Outlook

According to the BLS, this particular healthcare administration job title of being a nursing home administrator is increasing much faster than average, at a steady 32% from 2019 to 2029


8. Business Operations Specialist

For those of you who are more number and data-oriented, another great healthcare administration job is as a business operations specialist. This role supplies you with the perfect mix between business and healthcare.

Specific Duties

As a business operations specialist, each day you will be participating in the following:

  • Optimizing and managing daily activities to ensure that the facility is performing at its best
  • Acting as a bridge between customers and employees
  • Working to ensure a seamless experience for everyone


When you first hold the title of a business operations specialist, you can expect to make around $59,436 per year. 

Career Outlook

Business operations specialists are expected to increase in demand by 8.83% between 2018 and 2028.


9. Medical Lab Technician

Another healthcare administration career is as a medical lab technician. 

Specific Duties

As a medical lab technician, a typical day will include:

  • Being in charge of the behind-the-scenes work that helps doctors detect illnesses/diseases in patients
  • Preparing samples for analysis
  • Monitoring tests
  • Researching the chemical makeup of different fluids
  • Testing for drug levels in patients’ blood

This health services administration job will allow you to have a huge impact on patients’ wellness and health.


The average base pay for a medical lab technician is $45,257

Career Outlook

With a 7% increase in job outlook, there is certainly a steady demand for medical lab technicians between 2019-2029.


10. Medical Records Technician

For those of you who are excited about managing the logistics around data, a healthcare administration job as a medical records technician is a great option!

Specific Duties

If you are the type of person who would prefer a more behind-the-scenes job at a hospital, this non-client-facing role is perfect for you! Each day, you will be:

  • Managing and organizing patients’ medical histories
  • Sorting through treatments for health insurance billing
  • Ensuring that all patient files are secure and accurate

Without a medical records technician, the whole place would be in chaos!


The annual starting base salary for a healthcare administration career as a medical records technician is $44,713.

Career Outlook

The BLS predicts that the job outlook from 2019-2029 for this role will increase by 8%, which is faster than average. 

A Rewarding Career

All of these career options are very rewarding, but you won’t be able to pursue a healthcare administration job without at least a Bachelor’s Degree level of education. In fact, for most of these careers that earn six figures, in order to be competitive when applying you will need to graduate from an accredited school/university that offers a Master’s in Health Services Administration or similar program. After earning your MSHSA, you will become more competitive when applying for a health services administration job. Then you will have officially joined a network of individuals who have a genuine interest in learning more about business, science, and healthcare. So what are you waiting for? An extremely rewarding experience in a healthcare administration job is waiting for you.

Guide to Writing an Effective Healthcare Resume

resume writing

One of the most important keys to landing an amazing position in healthcare whether that be as an administrator, pharmacist, nurse, doctor, social worker, or some other medical-related position is a great first impression. For most job seekers the first impression an employer receives of you is your healthcare resume. Creating a readable resume is a vital part of the job search process and can be the difference between being passed over and landing your dream position. While you should customize your resume to the specific role you are applying for, here are some tips to keep in mind before you hit submit on your next job application.


Healthcare Resumes vs. CVs

Two common tools used by hiring managers to evaluate candidates in the medical industry are resumes and CVs (curriculum vitae). You may be asked to submit one of them or both of them. While they can have many similarities, it is important to note the difference between a CV and a resume. Think of a resume as an ad you are creating for hiring managers. They tend to be a snapshot of who you are, giving hiring managers a summary of your professional experience and qualifications. They are generally only one to two pages long. Comparatively, a CV is a detailed report on you. They tend to be more lengthy, providing greater detail compared to a healthcare resume covering a comprehensive list of your education, certifications, work and research experience, professional memberships and affiliations, publications, and other related topics.


Formatting Your Healthcare Resume

How your resume is formatted is often the first impression hiring managers will have of you. There are plenty of resume templates online that you can use as a starting point. The best resumes are clean and professional. Each section of your resume should start with a heading, with the most important sections, like education and work history, towards the top. The information in each section should also be presented chronologically. Try to bullet information whenever possible to make it easier to understand and faster to digest. Your margins should be 1 inch on all sides and you should keep your font size between 10-14. You should also submit your resume as either a PDF or a word document.


Utilize Keywords and Buzzwords to Highlight Your Skills

Many modern HR departments are starting to use applicant tracking systems (ATS) that will screen and rank resumes and only present hiring managers with the applicants that the AI thinks is best suited for the position. One of the best ways you can make your resume more ATS-friendly is to incorporate keywords and buzzwords into your work history and other accomplishments. Review the job description and responsibilities to search for specific qualifications that they are looking for. For example, if one of the requirements mentions a specific patient care software be sure to reference that specific technology somewhere in your resume. Here are some other types of key phrases that help get your medical resume noticed:

  • Clinical skills
  • Communication strengths
  • Patient-centered
  • Strategic planning
  • Project and/or operations management
  • Treatment experience
  • Caseloads
  • Specific software and medical technology expertise
  • Grant Writing and fundraising
  • Languages (fluent in)
  • Budgeting
  • Research and publications
  • Professional Development classes, seminars, trainings, and conferences
  • Licenses
  • Certifications
  • Management experience
  • Public speaking
  • Participation in continuous quality initiatives (CQI)


Be Less Vague and More Descriptive

Use descriptive phrases that begin with action verbs when you are describing your different professional experiences in healthcare. Whenever possible you should also try to quantify your experiences. This is a great way to show quantitative evidence that you will be an asset to the organization. Use statistics that are relevant to your specific healthcare professions such as readmissions or expense reductions. Instead of saying “I helped improve hospital systems” try “developed, presented, and implemented new patient care guidelines that led to a 5% decrease in administrative expenses.”


Sections to Include in Your Healthcare Resume

Contact Information

This section should go at the very top of your healthcare resume and is all about providing all the information recruiters and hiring managers need to connect with you. Information that should be included in this area of your medical resume includes:

  • Name
  • Phone number (make sure your voice message is professional)
  • Email address
  • Link to your Linkedin
  • Address (optional)


This section should go directly under the contact information. Think of this area of your resume as an “elevator pitch” about yourself; how would you describe yourself if you were on a short elevator ride with the hiring manager. It should include a brief summary of your qualifications and the value you would bring to the organization. If for example, you were using this in a healthcare administrator resume you would want to ask yourself what qualifications and expertise you can bring to this management job, then create a concise summary of those ideas. This is NOT a cover letter. You should only be including about 2-4 sentences of information here.

Areas of Expertise

Many healthcare professionals open their resumes with an “Areas of Expertise” section. This makes your most relevant and impressive skills a focal point of your healthcare resume. An expertise section is also a perfect place to include the buzzwords and keywords we talked about a little earlier. Some areas you can feature for example for a management job in a healthcare administrator resume include:

  • HR skills
  • Software and databases expertise
  • Patient relationship and customer service
  • Public relations
  • Staff supervision and delegation
  • Scheduling
  • Oral and written communication skills
  • Budgeting and cost analysis
  • Knowledge of specific medications and procedures
  • Compliance with regulations and laws like HIPAA
  • Knowledge of insurance policies
  • Contract negotiations


Knowledge is everything in healthcare. You want to show off that you are a knowledgeable candidate who has the necessary education to handle the role you are applying for. For example, if you are applying for an administrative or executive role you would want to highlight an impressive master’s degree like a Master’s in Health Services Administration. These types of programs aim to teach you valuable leadership skills and recruiters know it. You should include all your educational degrees including bachelor’s, master’s, professional, and doctoral degrees. When writing this area of your healthcare resume be sure to include:

  • University or Educational Institution
  • Degree
  • GPA (only if it will make you look impressive and set you apart, usually 3.5 or higher)
  • Graduation Year (optional)

Work Experience

The “work experience” section will likely be the most important and valuable part of your healthcare resume. List your previous positions in chronological order and include the company/place of employment, job title, and length of time you worked in the role. Use bullet points to highlight significant accomplishments and performance outcomes for each job. Focus less on the specific duties of each position and instead demonstrate how what you have done previously in the healthcare industry will add value to the business or organization you want to work for. While your CV includes all your previous work experience, your healthcare resume should only highlight the most recent or relevant jobs related to the one you are applying for. Generally, you only want to highlight three to five positions with maybe three bullet points each.

Certifications and Licenses

If you have any licenses, trainings, or certifications that are relevant or the job description specifically calls out specific ones you will want to list them somewhere on your healthcare resume. A healthcare administration resume for instance can feature that you are Certified in Healthcare Compliance (CHC), a Certified Financial Professional (CFHP), a Certified Professional in Healthcare Information and Management Systems (CPHIMS), or a Certified Diabetic Educator.



Before you submit your healthcare resume make sure you have a fresh pair of eyes to look over it. Read your resume aloud. Get a friend, family member, or colleague to review it. You can even run it through grammar tools like Grammarly. Typos and poor grammar can be the kiss of death for your resume. These types of oversights can demonstrate a lack of attention to detail, which can be concerning to healthcare recruiters, especially since a simple mistake on the job can often be the difference between a patient living or dying.

Advantages of a Master’s Degree

Advantages of a Master’s Degree in Healthcare Industry

Success is a relative term that can only be defined by individual perspective. In terms of professional and financial success, there are many admirable people within the healthcare industry that will always state that you can never stop learning and that your potential is unlimited. With healthcare constantly evolving, earning an advanced education and certification is necessary to remain relevant and employed, especially if you desire an organizational leadership and/or management role someday. So, we know that in general, education is something you shouldn’t cease doing in healthcare, but is an advanced degree like a master’s degree or doctorate worth the time and expense? Our answer is wholehearted YES! Although we may be biased, we have a handful of reasons why higher education in the healthcare industry is important. Let us take you through just a few of the benefits of having a master’s degree. 

Top 5 Benefits of Earning a Master’s Degree

Whether you are fresh out of college and looking to distinguish yourselves from your classmates or have worked in healthcare for a few decades and are looking at advancing your opportunities, there is no doubt that you have asked yourself this question: Should I get a master’s degree? Here are five important advantages of a Master’s degree and why it’s important:

1) A Master’s Degree on your resume increases your competitive advantage.

As a leader in your industry and community, you need to constantly be thinking ahead, considering the value you add to your team, and how your career advancement will positively or negatively affect your income. You should also think about the added value of programs and partnerships in which you get yourself and your team involved. So what is in it for you by getting this degree? When considering the benefits of graduate programs, it is wise to calculate the return on your money invested based on industry data. According to the recently released Bureau of Labor Statistics report, the profession of pharmacy is only expected to grow incrementally between now and 2026, but Healthcare Administration is growing at a much faster than average rate. As we continue to navigate the pandemic and try to anticipate post-pandemic life, the necessity of healthcare workers and administrators continues to increase in need. Did you know that you can earn your Master’s in Health Services Administration in just five semesters?

2) The healthcare industry practically demands that you have an advanced degree.

Most healthcare workers have a strong desire to make a positive impact on their local or global community. They are true heroes with honorable intentions. Not only is one of the major advantages of going to graduate school a premium salary for those that decide to invest in an advanced degree, but in order to move up within your company or unilaterally within another, you will need an advanced degree. Prior to the creation of a Master’s in Health Services Administration you could get a Master’s degree in business or in public health. Now that we have a niche program specifically for those in the private and public healthcare sector, it is more desirable that you, as a prospective candidate, have that degree for the position.

3) A Master’s degree program works around your schedule.

No matter if you are just thinking about graduation this Spring with your bachelor’s or a career veteran, you have a life outside of school. Oftentimes, that might involve having children, a spouse, a household to take care of, family events, and a full-time career that you need to maintain in order to fund additional schooling and everyday adulting expenses. Considering going back to school can be daunting if you already feel overwhelmed with the tasks that you have to take care of on a daily basis, let alone, going to a nightly class. Luckily, one of the major benefits of graduate programs now is that the majority of them are online. You just have to find the online program that fits your situation best. For example, we offer some of our courses on Sunday evenings for a few hours and you are only taking one course at a time. That way you can excel in each course that is required of you to graduate in just five semesters.

4) Networking is important to your success.

Through the pandemic, we have learned the importance of building a community online. Most folks can now attain jobs without ever meeting their executives in person, you can engage in worldwide meetings in real-time with the click of a few buttons, and you can encourage enhanced business partnerships without ever touching a fax machine. Within specific niche markets, it is often best to know someone within that work-place in order to garner attention to a submitted resume or to establish a business-to-business relationship. With online graduate programs, your ability to build a rapport with individuals within your niche across several markets is not only important but so valuable to your growth and the growth of your business endeavors. It’s certainly a huge advantage of a master’s degree in the age of COVID that your growth as a person will be enhanced by the growth of others during your experience.

5) A higher degree level opens the door to higher-paying jobs. 

Generally, the more advanced your degree the higher your starting salary will be. This is probably the most impactful benefit of graduate programs. According to the bureau of labor statistics, the median annual income for healthcare professionals is around $68,000, but after you’ve earned a master’s degree that number significantly increases. For example, with a master’s in health services administration you could be earning an average starting salary of around $82,000 per year with the top 10% earning $117,000 per year. That’s one huge benefit of having a master’s degree!

If you are still on the fence about a degree, you might be asking yourself: Why is a Master’s degree better than an undergraduate degree?

In general, most bachelor’s degrees are very broad in focus and give you enough education to get started at entry-level in that field. Master’s degrees are more specific and specialized to your field of interest. A big advantage of going to graduate school is that accredited Universities are very focused on getting industry leaders to teach their master’s programs. Thus giving you, the student, a mentor to help guide you in the field that you want to get into. Master’s programs should also include opportunities for great networking. That way if you want to expand your professional network, you should invest in higher-education and certificates in order to network with those that you want to work with or for.

Final question… Is a Master’s degree easy?

Easy is a relative term just like success. What may be challenging for one, may not be challenging for another. In general, a master’s program should be both challenging and rewarding. If it was considered easy, everyone would be getting one. In a program, you should expect to build and expand on your skills, knowledge base, and professional experience. In comparison, a bachelor’s degree is focused heavily on understanding what others have already learned and discovered in the field. In a graduate program, you should be expanding your learning and making discoveries of your own providing you with another great benefit of earning a master’s degree.

Being a lifelong learner is paramount to your personal fulfillment, self-development, and professional success. The reality is that we are much happier individuals if we are fulfilled within our workplace and interests that are outside of work. The contentment of getting an advanced degree is often voluntary and something that you are passionate about. Although going back to school can have its own challenges, ultimately, you are self-motivated to get this degree for further enjoyment in life or your workplace. Making a commitment to yourself, to your employer, to your family, or to your future should include consistent learning in and out of school. Embrace it.

How to Master Healthcare Job Interview Questions

Interviewing for a new position or move up in a company can be scary and nerve-wracking, especially in a competitive industry like healthcare. That’s why preparing for your next interview is essential. For jobseekers to perform their best and more effectively answer trickier questions, they need to take the time to research the company, the position, who the hiring manager is, and the people giving the interview. During the interview, you can also certainly point to your resume, cover letter, and CV to highlight your specific qualifications for the job. It is also important to not compromise your boundaries or sense of self in the interview. The best candidates are honest about their needs and provide genuine answers that outshine ones that are calculated and forced. If you respond in a way that you think they want to hear – you may be hired and dissatisfied as you did not provide your honest response. To help you better prepare here are some common healthcare interview questions, as well as some tips for how best to answer them: 

Basic Healthcare Interview Questions 

No two job interviews are ever the same, especially in the healthcare industry. However, there are a few fundamental questions that you can expect to be asked. Here are 7 common healthcare interview questions and the best way to answer them: 

1. Tell Us About Yourself 

This question is a common first question during any healthcare job interview, so be prepared to go into your meeting with a great answer. The interviewer is trying to get a better understanding of who you are, your experience, and if you would fit comfortably into their organization. When answering this question try to focus on your education, training, certificates, your professional experience, and previous jobs, and your passion for healthcare. Do not be afraid to reference your resume and cover letter. In addition, if you feel comfortableprovide some personal items – just keep clear of controversial areas such as politics.  

2. Why Did you Choose to Work in Healthcare?  

The healthcare industry is all about patient care, heck it’s even in the name “healthCARE”. Usually, when a healthcare professional asks this question, they are looking for an answer that reaffirms that you will have the best interest of a patient in mind. The best answers to this question usually include some sort of emotional story. Don’t be afraid of tugging on the heartstrings of whoever is interviewing you. If you did your homework and know the mission/vision of the company and you share similar values, then highlight this as well.

3. Why Are You Interested in This Position?  

This is a fairly common question during any healthcare job interview. Before your interview make sure you take the time to better get to know the people and organization you want to work for. Research the company, practice, or hospital system you are applying to, so you can try to understand and speak to their culture. Get to know their history, their core values, and their mission statement. These can all be great sources of information when figuring out what your interviewers will be looking for in their ideal candidate. Then be sure to weave all this information into your answer and also just be honest about what really made you interested in the job.

4. What is Your Greatest Strength? 

Here the employer is trying to gleam what would make you an asset to their team. Be sure to thoroughly examine the job description and see if there are any particular skills they are looking for. Do not ever lie, but you can tailor your answer to your strengths that you think would be useful for the position. Here are usually some amazing strengths to highlight in the field of medicine: 

  • Your bedside manner  patient-centered approach  
  • Quick thinking 
  • Critical decision making 
  • Ability to collaborate in a team environment/team player. 
  • Leadership 
  • If your role does not include direct patient care – how do you see your ability (strength) impacting this in the role. 

5. What is Your Biggest Weakness? 

We are all humans with flawsthere’s no use hiding it. The key here is to be honest without being too honest about your flaws. Also, try to avoid cliches like “I care too much”; they will just lead to eye rolls. Instead, focus on what you want to improve professionally this year and then talk about your plan for executing that goal. Think of this question in a slightly different way – what are your opportunities, your areas for improvement. 

6. What Are Your Long-Term Career Goals? 

This question is testing how ambitious you are. Most interviewers during a healthcare job interview are also wanting to make sure that you are not going to jump ship and instead stick around for a while. Talk about where you see yourself in 5,10,20 years and what you like to do to improve your professional development. Most interviewers are interested in the here and now – 5 years at max.  Also, be sure to touch on how you think you can grow into more meaningful positions with the place you’re interviewing at.  


7. What Do You See as the Future of Healthcare? 

The world of healthcare is constantly changing and evolving. It is important to stay on top of new procedures and technologies so you can ensure patients receive the best possible care. Before your next interview spend some time reading up on what’s new in your specific field. This will give you some useful resources to reference when answering this question. 

Healthcare Management Interview Questions 

When you are interviewing for a leadership position, the questions can become even more challenging. They will be looking for reasons to believe that you can lead a team and improve their overall performance. Here are five of the most common healthcare management interview questions:  

 1. What Qualifies You For a Management Position?  

The best way to answer this question is usually to reference your education and experience. If you have earned a Master’s degree, such as a Masters’s in Health Services Administration talk about what you learned during your program. Help the hiring manager to understand how what you learned in a classroom environment is going to improve their performance. Also, do not forget to talk about your earlier professional experiences and what you learned from them. Make sure you have a few notable examples of how you effectively lead a team. If you can provide metrics from the example the great – lead a team that provided input to change our scheduling process to better meet the needs of our patients. 

2. Tell Me About a Time You Coached or Mentored Someone 

Great leaders don’t just tell people what to do; they motivate and inspire others. Hiring managers want to know that you will be able to not only work with others but also improve the people you are responsible for. The best answer to this healthcare management interview question is to tell a story about problems someone was experiencing and then illustrate how you helped them to improve. Another example can be if you mentored someone on developing a professional development that then saw them move up in the company. 

3. How Would You Ensure The Organization is Up to Date on Safety and Current Medical Practices?  

This is really a two-part question. The first part deals with how you would learn about these updates yourself. Try to talk about industry journals and publications you may read or medical conferences that you think are relevant. The second part of your answer should then deal with the best way to distribute that information to your team.  


4. How Would You Handle a Difficult Employee?  

Again, this is another great opportunity to tell a story if you can. Talk about what made the employee difficult and then discuss how you address the situation. 

5. How Would You Evaluate Staff Performance?  

For this healthcare interview question begin by talking about what you think makes for a good employee. Think about some performance indicators that you could use for all employees. Next, discuss how you would go about communicating that to an employee and work to fix any areas that need improvement.  A key here is understanding that evaluation should be based on an agreed-upon expectation

Performance Based Interview (PBI) Questions 

Performance-based healthcare interview questions (PBI) can sometimes be the toughest part of any interview to tackle. With these questions, the interviewer is trying to gain a better understanding of how you would handle stressful and demanding situations. Here are a few common performance-based healthcare interview questions:   

  1. Can You Tell Me About a Time You Had to Handle Conflict Between Peers? 
  1. Can You Tell Me About a Stressful Situation You’ve Recently Been In?  
  1. Can You Provide an Example of How You’ve Handled a Recent Difficult Decision? 
  1. Tell Me About a Time You’ve Worked with a Difficult Patient. 
  1. Tell Me About a Time You Failed. 


Now the best way to answer questions like this is to tell a specific story. Avoid generalizations and focus on a specific situation. Next, give some background information and describe the problem. Next focus on the actions you took to resolve the situation. Lastly, don’t forget to talk about what happened after you took those actions.  


Top 7 Best Practices in Healthcare Management

Becoming a leader in the healthcare industry takes effective communication, continued education, decision-making, workforce organization, networking, anticipating challenges, and using technology and technological advancements to your advantage. It takes truly productive and adaptable leadership if you are going to climb the ranks.   There is a direct connection between quality and quantifiable healthcare practices and effective leadership. Your approach in making an impact on your staff, individual patients, and your relationships with other healthcare professionals, is so important in leading your organization and others to success. Some examples of effective leadership would be providing opportunities and resources to improve your organization’s safety, innovation in medical research, building key relationships with other fields like those in pharmacy or a family physician, removing barriers, and you could offer leadership development seminars. What makes an effective leader in each sector of healthcare will differ based on your specialty, however, there are certain best practices in healthcare management that all great leaders exemplify. Below we will outline the top 7 traits for effective leadership in healthcare   


Just because something has always been done a certain way, it does not mean that is the most effective way to carry out a task. Be curious and try to be innovative and more efficient with your tools, your people, and their skill sets. Being inquisitive, as a leader, opens up for great participation and unique ideas from your team members that are on the frontlines of what you are trying to implement. One of the most important roles of an effective healthcare executive is the ability to ask those tough questions of all parties involved and avoid making assumptions. Asking questions can also encourage team members to participate and share ideas. 


One of the most effective ways to change assumptions and measure performance is to measure and track everything. Data is your friend and one of the most cost-effective ways of growing and nurturing your team and patient care. Many healthcare organizations already qualify and quantify vast amounts of data sets. Use that information to analyze performance and measure outcomes. You may find that what you thought of as a problem is merely a symptom of a bigger issue and that improvements have to start in another area. Measuring performance also makes it possible to identify people with high performance so they can be recognized; similarly, you will be able to spot people who may be struggling so they can receive more training. 


Leadership in healthcare often means being specific about their challenges, desired solutions, decision-making processes, expectations, improvements to strategies and processes, and understanding the vision of business development. Specific expectations like how much time should be set aside for patient interaction and counseling or making sure that each intake file has the required documents in it before the patient can be seen are precise, measurable actions. This makes for often seamless implementation and healthy work culture. 


In order to be more effective, healthcare managers should always base their actions on their words. Just like in parenting, your employees and competitors are watching you and learning from you. You are the driving force for the company, providing sound direction and motivation to get the job done.   The healthcare environment itself is constantly changing and more involved than most other industries, and that fact presents a challenge for healthcare leaders today. Many organizations are expecting more to be done with technology and fewer humans and keeping up is a struggle. However, not with the right healthcare manager and employee team. More effective healthcare leadership can help any department flourish even during challenging times. 


The only constant in healthcare is change. You need to make sure that you are staying on top of the current trends and innovations in your medical fieldso, you can ensure your patients receive the best care possible or your employees understand the importance of self-improvement which impacts the patient care they provide. Leadership in healthcare means continually learning about new medical procedures and ways to improve your staff and organization’s efficiency. Effective healthcare managers work to further their education and provide opportunities for their employees to do the same. Leadership development courses, seminars, conferences, and online classes are all great opportunities for effective healthcare leaders and their staff to improve themselves. Plus, they are amazing professional networking opportunities for everyone from your nursing staff to your physicians to share information and learn from their colleagues. By establishing these different opportunities, you instill trust and loyalty is not only your employees but also your patients. Self-leadership is just as important as the leadership of others – taking this into consideration, leaders who understand this process can lead by example each and every day. 


As we have learned through the COVID-19 pandemic, our ability to lead has to adapt to the circumstances at hand. Even prior to the pandemic, those who have been in healthcare have to adapt to the digital age of healthcare. From charting to telehealth, you, as a healthcare leader are in an environment that is rapidly changing. You have to be able to provide sound decision-making and evolve in every scenario and recognize that there are multiple (right) ways of doing things. Patient-centered care demands adaptability. 


No matter the relationship, communication is key in order to be effective as a healthcare manager. Strong leadership in healthcare means you have to be able to communicate with a variety of personalities and in different modes of communication. For example, you need to be able to present information in a way others can grasp the informationwrite effective emails to your entire staff, donors, investors, partners..etc..While being responsive in a timely manner. As we have learned this year, we have to be able to adapt and be able to host compelling Zoom conferences or appointments with patients. You also have to communicate efficiently with your patients and their family members. Learning how to specifically communicate with each branch of healthcare will take a lot of patience and practice. 

6 Reasons Why You Should Get An Online Healthcare Master’s Degree

master's uwyo MS HSA


In the healthcare field, the days of graduating with a bachelor’s and landing a job with room for continuous growth have passed. Yes, there are exceptions, but typically not the norm. In today’s ever-evolving industry with technology taking jobs, it is becoming necessary to go one step further in distinguishing yourself from the pack. How do you do that? By attaining a master’s degree to set a solid foundation for professional growth. Continue reading

UW School of Pharmacy Selects Business Manager/Educator to Lead MSHSA Degree Program

Elliott SogolA former corporate manager and pharmacy business leader has been selected as director of the University of Wyoming’s School of Pharmacy Master of Science in Health Services Administration (MSHSA) program.

Elliott Sogol, the current director of postgraduate education for the pharmacy school in the UW College of Health Sciences, brings a balanced mix of experience in both business management and graduate-level education instruction.

Sogol’s previous roles included serving as the senior vice president of strategy for Pharmacy Quality Solutions and group manager in the health care professional service group for the Target Corp. He also served as manager of one of the corporation’s pharmacies, and he has held leadership positions in the corporate, and research and development divisions within GlaxoSmithKline.

Sogol also held positions in academia at Campbell University School of Pharmacy and the University of Illinois-Chicago. He received his professional and graduate degrees from the University of Wisconsin School of Pharmacy. He currently holds adjunct faculty appointments at Campbell University, the University of Minnesota and the University of North Carolina.

UW’s MSHSA program is a fully accredited online program intended for new or mid-career health professionals, including pharmacists, nurses, physical therapists, first responders, and other non-healthcare professionals looking to advance their careers in the pharmaceutical and health care fields.

Students can complete the program at a pace that suits their personal circumstances, by either a full-time, two-year track or taking as much as six years as part-time students.

“One of our main strengths is our students,” Sogol says. “They come from diverse backgrounds all across the country and bring many different perspectives to our discussions.”

In addition to postgraduate students, current graduate-level, as well as non-degree-seeking students, are invited to enroll in the MSHSA program as a way to enhance managerial and planning skills for entering the health care business sector.

Four key career directive tracks are offered through the MSHSA program: biopharmaceutical regulatory compliance; health economics and outcomes; health institution leadership; and health quality and improvement. Each can be tailored to focus more directly on the career development needs of each student.

“Our program is student-centered,” Sogol says. “Our faculty includes experts from throughout the pharmacy health care industry whose experience will prove valuable when applying their teachings to our students’ career paths. These experts work closely with our students, either in an advising capacity or providing mentorship, depending on the students’ circumstances and program track.”

The mission of the department is to provide excellent instruction to educate future leaders in the health care field, he adds.

The application deadline for admission to the fall semester is Aug. 1.

For specific information about the MSHSA program, and to submit an application, visit the website at www.uwyohealthadminms.org/.

What Jobs Can I Get With a Health Services Administration Degree?

Healthcare Administration Degree from UWYO

The healthcare industry is in a perpetual state of flux. The rapidly evolving and constantly growing industry has procured several opportunities and responsibilities for healthcare executives when considering more diverse careers in healthcare. This spans into all healthcare fields such as nursing, pharmacy, TeleHealth, business development in medical practices, hospital leadership, nursing homes, insurance agencies, and federal employers like the Veteran’s Administration. This is where higher education and a tailored degree in Health Services Administration can separate you from the rest of the resumes that land on someone’s desk. 

What is a Health Services Administration Degree?

The curriculum within our MSHSA is specifically tailored to the healthcare leadership sector. Learning the nuances of the business and leadership aspect of healthcare administration will help prepare you to handle the numerous challenges of this continuously growing and progressive industry. This degree is necessary if your goal is to make healthcare administration your career path

How Much Can You Make With a Health Services Administration Career?

A master’s degree in health services administration opens you up for a variety of career options for higher-paying jobs after graduation. Your ultimate salary will depend on an array of factors including your years of experience, your professional training, the type of job you are applying for, the size of the organization, and the number of certificates you have earned, just to name a few. On average, most people who choose a health services administration career path make $77,000 a year. However, some jobs for a master’s in health service administration can offer you an annual salary as high as $200,000 depending on the industry they work in.

What do healthcare administrators do?

If you choose a health services administration career path, you might be responsible for improving efficiency, providing consistent quality care for patients, managing staff, reviewing finances, creating workflows and schedules, and monitoring adherence to laws and regulations for healthcare facilities. Although health services administrators frequently find employment in hospitals and medical centers, there are opportunities in nursing homes, retirement communities, and physician practices.

The Bureau of Labor Statistics (BLS) lists other facilities where healthcare executives can find employment opportunities, some of which include:

  • Home health agencies
  • TeleHealth Services
  • Outpatient facilities
  • Healthcare associations
  • Consulting firms
  • Integrated Delivery Systems (IDS)
  • Managed care organizations:
    • Health Maintenance Organizations (HMO)
    • Preferred Provider Organizations (PPO)
  • Research institutions and universities
  • The Public Health Department
  • Healthcare Cybersecurity 

What careers are in health services administration?

1. Assistant Manager/Administrator

An experienced administrator may be given the responsibility of overseeing a healthcare facility’s employees, finances, and procedures. This allows health administrators to obtain higher-paying positions and business decisions that affect the entire organization. These roles are available in private corporations, public entities, nonprofits, and even federally ran institutions.

2. Clinical Research Manager

Due to technological advancement, clinical research continues to thrive and needs those leaders capable of seeing the bigger picture and effectively communicate findings to their community. The complexity of clinical research often requires coordination of researchers, study participants, physicians, and pharmaceutical executives.

3. Healthcare Facility Marketing Managers or PR Specialists

Public relations campaigns and consistent community communication is a fundamental aspect of the healthcare business. Someone within this role has to understand the necessity of building notoriety within the business to business relations, as well as, business to consumer communication. 

4. Nursing Home Administration

To become an administrator in a nursing home, we highly recommend considering our Healthcare Institution Leadership Track or our Healthcare Quality and Improvement Track.

5. Clinical Leader/Manager

A professional that has knowledge relating to a specific clinical area is referred to as a clinical leader or clinical manager. Specific clinical areas include neonatal care and radiology. Once a clinician earns their health administration leadership master’s degree, they may be hired as a clinical leader in their department.

6. Health Information Managers

Health information managers are responsible for maintaining and securing patients’ electronic medical records. These managers may also supervise a team of medical coding employees or work with IT professionals to make sure that all the records are legally compliant, accurate, and easily accessible.

The field of healthcare management emphasizes the need of skilled and experienced individuals who can assist in introducing and managing the many changes that are taking place within the healthcare industry. Within an executive role within healthcare, you can make a valuable contribution to enhance the health of the residents in the communities you serve.

For more information on our online programs, please contact Alyssa at asuderma@uwyo.edu. You can also check out more information about earning your online Master’s degree in Health Services Administration by exploring the rest of our website.

Seven Tips for Finding a Good Healthcare Job During a Recession

Wyoming Graduation 2020

So, you just graduated and were expecting the booming economy to continue on. Now the COVID-19 crisis is here and everything has changed including an economic downturn. With unemployment rising and demand for new jobs trending down, it can be challenging to find a new job. You’ve likely been job hunting for months now but have had little to no luck in finding the opportunity you deserve or were dreaming of while you were writing papers and sitting through lectures. Job hunting may be a bit tough right now, but it’s not impossible! Here are seven strategies centered around how to get a good job in a bad economy: Continue reading

10 healthcare leaders share the best advice they received

Becker’s Hospital Review asked healthcare leaders to share the best piece of advice they’ve ever received. Below are some of the tips they’ve received about communication, forgiveness, and integrity.

Fred Kniffin, MD
President of University of Vermont Health Network Porter Medical Center (Middlebury)

“The best advice I ever received was in my first week as hospital president. I had never been a hospital president, had not planned on being a hospital president, and frankly, was trying to figure out exactly what a hospital president is supposed to do. The organization was under all kinds of stress, operational and financial. I was given a short list of people to reach out to, one of whom was Al Gobeille, chairman of the Green Mountain Care Board [our regulator]. We chatted, and at the end, I asked, Chairman Gobeille, ‘Do you have any advice for me?’ He responded: ‘Take care of your people.’ I had expected financial advice, like take care of your margin. I asked him — did he mean our employees or our patients? He responded ‘yes.’

“I felt a huge sense of relief. Taking care of people, now this was something I could do. Anyone can do this, really. It was good advice to me back then and continues to be helpful advice to fall back on when times are tough. It aligns with our mission of caring for our community, one patient at a time.”

Jim Guyn, MD
Senior Vice President of Population Health at St. Charles Health System (Bend, Ore.)

“Many years ago, while I was new to my practice as a family practice physician, I was given a pearl of wisdom. It was: ‘The patient always knows what is wrong with them, you just have to ask the right questions.’ Initially, I thought it was a bit flippant. But as I gained more experience I realized how wise it really was. The more time spent asking questions, understanding the patient, gathering history, the more cost-effective and accurately I could establish a diagnosis. I think this applies to many other lines of problem-solving as well.”

Alan Kaplan, MD
CEO of UW Health (Madison, Wis.)

“Overall, life and leadership is so complex that there isn’t really one piece of advice that stands out above the others, but rather a collection of advice from multiple individuals over the course of time that mold who we are. However, a piece of advice that stands out that I often remember is someone I worked for once said to me to always remember that integrity is your most important asset. I think what’s most important about the advice is the realization that integrity transcends just being honest. It’s about consistency, predictability. Yes, honest is the baseline, but then you have to be approachable. You have to be consistent. You have to proactively communicate. You can’t put people in a position where they’re blindsided, and so it’s really not just a passive quality, but one you have to truly understand and actively make happen.”

Read the other pearls of wisdom by clicking here –> Becker’s Hospital Review

This article originally appeared in Becker’s Hospital Review.